Yarn Planet

How to contact us

On Viber:
+38 (067) 630-86-50 

By email:

Coming to us. We are located in Dnipro, Ukraine at the address: I. Mazepa Ave., 58.

How to pay

In our online store you can buy yarn both online (without registration) and by phone or Viber (10:00-19:00, Thursday — day off).

Minimum order amount is 200 ₴

Payment Methods

• Card transfer

  Payment is accepted from any cards VISA, Maestro, MasterCard.

  Payment details:

  Payment account (IBAN)

  UA 103052990000026008050347020

  Beneficiary

  Бюргер Олена Вікторівна

  WHEN PAYING YOUR ORDER, PLEASE INDICATE THE ORDER ID AND THE LAST NAME OF THE CUSTOMER IN THE PAYMENT DESCRIPTION!

  Payment details will also be sent to your email within a few minutes after placing an order.

• Payment on delivery (due to the military situation, we temporarily do not accept payment by this method)

  - Cash on delivery

  It is carried out at the time of receipt of the order at the service point of Nova Poshta or to a courier.

  - Cart on delivery

  It is carried out at the time of receipt of the order at the service point of Nova Poshta.
  

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The commission for money transfer, payment on delivery and shipping is paid by the buyer.

How to receive the purchases

Order processing may take up to 2 days.
You can choose a convenient delivery method for you. We cooperate with the following carriers: Ukrposhta, Nova Poshta. Orders are shipped after 13:00 on Monday, Wednesday and Friday.
If the order is paid before 10:00, the parcel is sent on the same day. After 10:00 - the next one. Shipping costs are paid by the buyer.
Delivery by carriers takes from 1 day, usually 1-3 days.

Delivery methods

• Nova Poshta

  - Delivery to the service point

  The minimum cost of delivery is 45 ₴.
  To pick up the parcel, you need to come to the Nova Poshta service point indicated by you when placing the order and show your passport and the order number that will be sent to your phone by Nova Poshta.

  - Delivery by the courier

  It will save a lot of time!
  The minimum cost of shipping is 70 ₴.
  
  When paying with payment on delivery method, the commission is 20 ₴ + 2% of the transfer amount.
  Learn more about delivery cost of Nova Poshta
  Learn more about delivery time of Nova Poshta
  You can track the parcel here
  Contact center: 0-800-500-609