Warranty and returns. Online store “Yarn Planet”

Yarn PlanetИнтернет-магазин пряжи «Вязаная Планета»

+38 (067) 351-20-40
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Purchase returns

You can return the product if it is of poor quality and has any defect, or if the product does not suit you.
Categories of goods that are not subject to return: goods whose packaging, label or integrity are broken, if the goods lost their presentation.
You can return the parcel within 14 days in the same way that you received it, to the service point/post office and name of the sender.

Refund

After we receive the parcel, the money is returned to the buyer within 7 days.
The refundable amount is equal to the full value of the goods at the time of purchase plus the cost of shipping (in case of defective goods).
The money is returned to the card with which the purchase was paid, or to the buyer's account in the transport company that the buyer used to return the goods.
The store pays for the return shipment of the goods if the goods are of poor quality, and the buyer if the purchase does not fit.

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In case of return of goods, the buyer must inform the store manager about it within three days in any convenient way — by phone, e-mail or using the messenger specified on the online store website.
Another way to return money or goods can also be discussed.